08 Manage consulation responses

About this prototype

We’ve heard through Discovery and through mapping our Scenarios that managing responses to consultations can be a slow and manual process.


We heard that policy teams need to:

  • ensure they’ve responded consistently across consultees and in line with previous responses

  • ensure they’ve responded to every representation and every issue raised

What we wanted to learn

We wanted to test the potential value of a few key concepts:

  • bulk responding or using standardised responses across multiple, common issues

  • a library of standardised responses

  • viewing the history of an interaction with a consultee to check how the LPA has responded previous

Version 1 08.10.26

EARLY CONCEPT

Manage consultation responses

What we learnt

Through testing in our regular Design Feedback session, we heard that:

Would be helpful to share different views with different stakeholders

  • it would be helpful to be able to share different ‘views’ on consultation responses and draft responses with different stakeholders, such as Council Members

  • standardised responses could definitely save time but some reps will need more nuance

  • officers wanted to see a drafting pattern similar to policy drafting: multiple inputs and links to key evidence

  • this is a good opportunity to align with what PINS need